FAQ
In case your questions haven't been answered, check out our Frequently Asked Questions Page.
What is the return policy?
Our goal is to have each Samuine customer satisfied.
If your bag arrives damaged or defective, please contact info@samuine.com within 30 days with photos/videos and we will reimburse you.
Sadly we can not offer "regular returns" if the item isn't damaged or defective, since we are a small business and can not afford that at the moment.
Are any purchases final sale?
We are unable to accept returns on items, if they are not defective/damaged. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as production is completed.
As disclaimed, we function on a Made-To-Order system, so it may take up to 3 months to receive your bag. We sincerely thank you for your patience and support.
Once your bag has shipped, you will immediately receive an email with further information and your respective tracking number.
Where are your products manufactured?
Our products are manufactured specifically by our team in Guangzhou, China. We work with renowned artisans who have worked with many other luxury leather bag brands day-to-day to bring our designs to life.
How much does shipping cost?
Shipping is free! :)
We want to make our bags as accessible as possible for our loyal customers.



